To uphold the principles of transparency, efficiency, and accountability in public service, a comprehensive ARTA Re-Orientation session was conducted on March 19, 2025. This event brought together key officials and experts to discuss essential reforms and policies aimed at enhancing the university’s service delivery.

The program commenced with welcoming remarks from Dr. Rhio G. Dimakiling, Vice President for Administrative Affairs and Finance, who underscored the significance of the initiative. This was followed by the acknowledgment of participants by Mrs. Nilda C. Jamin, Head of the Quality Assurance Office – San Jorge Campus.

The orientation officially began with a comprehensive overview of Republic Act No. 11032, presented by Atty. Ma. Cecile Candida V. Rueda. Her discussion provided crucial insights into the legal framework that governs anti-red tape initiatives.

Subsequently, Ms. Irish S. Fortaleza elaborated on the role of the Committee on Anti-Red Tape (CART) in expediting public transactions and ensuring seamless government operations. In a recorded presentation, Ms. Shayne Marie M. Araullo, Project Development Officer III of the CMEO – Division D, introduced the Report Card Survey (RCS) 2.0, a tool designed to assess agency compliance and performance in service delivery.

Meanwhile, Ms. Danica Shyrama B. Lulab presented the Whole-of-Government Reengineering Manual, which outlined strategic approaches to improving bureaucratic procedures. The morning session concluded with an open forum, allowing participants to voice concerns and seek clarifications on ARTA implementation.

After a productive morning, the orientation resumed with an insightful session on the Citizen’s Charter, led by Atty. May Angeli M. Estolas, Division Chief, CMEO – Division C. She emphasized the importance of accessible public service standards in fostering accountability and efficiency.

Following this, Alyssa P. Pamplona, Assistant Division Chief, CMEO – Division B, introduced the Harmonized Client Satisfaction Measurement (CSM) Guidelines, aimed at standardizing customer feedback mechanisms to enhance service quality.

A significant highlight of the session was the discussion on the Zero Backlog Program, led by Paul Erwen T. Parreño, Division Chief, Doing Business Division. His presentation focused on effective methodologies for eliminating delays in government transactions, ensuring prompt and efficient service delivery. An engaging open forum, moderated by Ms. Maria Jona V. Ty and Ms. Jonah L. Salcedo, provided a platform for participants to raise concerns and share insights.

The event concluded with a group photo, symbolizing the collective commitment of the participants to fostering a more efficient and transparent public service sector. Dr. Rolyn A. Catamora, Director of the Quality Assurance Office, delivered the closing remarks, reiterating the university’s dedication to continuous improvement and adherence to ARTA policies.

The ARTA Re-Orientation session not only reinforced the importance of efficient public service delivery but also strengthened the institution’s commitment to upholding integrity, responsiveness, and accountability in governance. As the university continues to support initiatives that drive public sector reforms, such efforts serve as a testament to its unwavering dedication to excellence and service to the community.